UMUC 360 Support

<p>MyUMUC: FAQ </p><p><span id="bodyfont"> <p><span id="bodyfont"><strong style="font-size: 10pt; color: #0000ff; font-family: Arial"> <table style="border-right: #7f7c75 1px dotted; border-top: #7f7c75 1px dotted; border-left: #7f7c75 1px dotted; border-bottom: #7f7c75 1px dotted" cellspacing="2" cellpadding="2" width="95%" border="0"> <tbody> <tr> <td style="border-right: #7f7c75 1px dotted; border-top: #7f7c75 1px dotted; border-left: #7f7c75 1px dotted; border-bottom: #7f7c75 1px dotted"> <p style="text-align: justify"><strong style="font-size: 10pt; color: #0000ff; font-family: Arial">Frequently Asked Questions - MyUMUC</strong></p> <p><strong></strong></p> <span style="font-size: 10pt"><span style="font-family: Arial"> <p style="text-align: justify"><strong>Introduction: </strong></p> <ol> <li> <p style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=382" target="_parent">What is MyUMUC?</a></p> </li> </ol> <p style="text-align: justify"><strong>System Requirements/Technical Information:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=375" target="_parent"><span style="color: blue">What are the technical requirements for using MyUMUC?</span></a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=1392" target="_parent">Internet Access</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=1401" target="_parent"><span style="color: blue">Browser Settings: Check for newer versions of pages</span></a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=215" target="_parent"><span style="color: blue">Browser Settings: Internet Explorer: Turn Off Friendly HTTP Error Messages</span></a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=1400" target="_parent">Browser Settings: Accept Cookies (instructions for Internet Explorer, Firefox, & Safari)</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=213" target="_parent">Browser Troubleshooting: Clearing Cookies and Cache (Temporary Internet Files)</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2762" target="_parent"><font color="#0000ff">Java Plug-in / Java Virtual Machine (JVM) / Java Runtime Environment (JRE): Clearing Java Cache on Windows PCs</font></a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=1426" target="_parent"><span style="color: blue">Why am I missing links inside MyUMUC?</span></a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=380" target="_parent">Why do I keep getting a secure/non-secure pop-up when trying to access MyUMUC?</a>   </li> </ol> </span></span> <p><strong></strong></p> <span style="font-family: Arial"><span style="font-size: 10pt"> <p style="text-align: justify"><strong>Prospective Students:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2761" target="_parent">How do I become a student with UMUC?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2551" target="_parent">Where can I find helpful information about joining UMUC as a student?</a> </li> </ol> <p style="text-align: justify"><strong>Login:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2024" target="_parent"><span style="color: blue">What is my UserID and password?</span></a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2020" target="_parent">Can you help me reset my student password?</a> </li> </ol> <p style="text-align: justify"><strong>Registration/Enrollment:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2039" target="_parent">How do I add or register for a class?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2021" target="_parent">How do I drop a class?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=235" target="_parent"><span style="color: blue">How do I register for UMUC courses?</span></a> </li> </ol> <p style="text-align: justify"><strong>Viewing/Updating Personal Information:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=402" target="_parent">How do I view/update my personal information in the MyUMUC Portal?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2025" target="_parent"><span style="color: blue">Where can I locate my Empl ID?</span></a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2023" target="_parent"><span style="color: blue">How do I change my email address that is listed in MyUMUC?</span></a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2944" target="_parent">How do I complete a name change for MyUMUC/Tycho?</a> </li> </ol> </span></span> <p><strong></strong></p> <span style="font-size: 10pt"><span style="font-family: Arial"> <p style="text-align: justify"><strong>Academic Records and Reports:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2043" target="_parent">How do I request my official transcript?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2038" target="_parent"><span style="color: blue">How do I view my grades?</span></a> </li> </ol> <p style="text-align: justify"><strong>Financial Information: </strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=434" target="_parent">How do I apply for a book allowance?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2543" target="_parent">What is the withdrawal refund policy?</a> </li> </ol> <p style="text-align: justify"><strong>Purchasing Materials:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=1391" target="_parent">Computer Purchase and Usage</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=391" target="_parent">How do I purchase materials for my UMUC course(s)?</a> </li> </ol> <p style="text-align: justify"><strong>Exams:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=333" target="_parent">What is the exam registration process?</a></li> <li style="text-align: justify"><a onclick="kill();" href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=346" target="_parent">Where can I find more information about student exam registrations?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=341" target="_parent">How do I go back and make changes once I have registered?</a> </li> </ol> </span></span> <p><strong></strong></p> <span style="font-size: 10pt"><span style="font-family: Arial"> <p style="text-align: justify"><strong>General Information:</strong></p> <ol> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=3140" target="_parent">What are session dates and term codes?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2876" target="_parent">Where can I view term dates and deadlines?</a></li> <li style="text-align: justify"><a href="http://support.umuc.edu/ics/support/default.asp?deptID=8054&task=knowledge&questionID=2739" target="_parent">Can I earn credit for college-level learning outside the classroom?</a> </li> </ol> <p style="text-align: justify"><span id="bodyfont"><span class="contentBody"><span class="style1"><span class="style4"><font size="2">For additional assistance, 360 Support can be reached 24/7/365 via chat, ticket submission, or to request a call back from our technical support team by visiting </font></span><a href="http://support.umuc.edu/"><span class="style4"><font size="2">http://support.umuc.edu</font></span></a><font size="2"><span class="style4">. We can also be reached by phone at </span><strong><span class="style4">888-360-UMUC (8682)</span></strong></font></span><font size="2">.</font></span></span></p> <p style="text-align: justify"><span class="contentBody" style="font-size: 8pt; color: #ffffff">3742</span></p> </span></span></td> </tr> </tbody> </table> </strong></span></p> </span> <p> </p> </p><h3>Alternate Questions/Keywords</h3><p></p>